Delivery, returns and care
The three promises, and how to keep the furniture looking the way it did on the floor.
Delivery
Free within 50 miles of the showroom. Two people bring it in, unwrap it, put it where you want it and take the packaging away.
- Within 50 miles
- Free. Two people, within two weeks of ordering. Made-to-order pieces take four.
- Beyond 50 miles
- Crated freight, quoted before you pay. Usually two to three weeks.
- The day
- We call the day before with a two-hour window. Tell us about stairs, elevators and tight turns and we will measure first.
- Placed
- In the room, on the rug, legs on. Sofas are assembled; dining table legs go on in the room.
Returns
30 days from delivery. We pick it up. Nothing to repack.
- How long
- 30 days from the day it arrives.
- How
- Email us. We come and pick it up, within 50 miles at no cost; beyond that, the freight is deducted.
- Condition
- Lived with is fine. Damaged beyond that, we talk.
- Refund
- In full, to the card you paid with, within five business days of pickup.
Care
Oiled wood, woven wool and honed stone all repair. Nothing is lacquered or laminated, so a mark is a job, not a loss.
- Walnut and oak
- Wipe with a damp cloth. Re-oil once a year, or when water stops beading; we send the oil and a cloth. Scratches oil out.
- Wool
- Covers come off. Dry clean, or sponge with cold water and wool soap. Turn the cushions every month.
- Marble
- Wipe spills up when you see them. Re-seal every two years; we send the sealer with a reminder.
- Rugs
- Vacuum without the beater bar. Expect a little shedding for the first few weeks.